A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.
Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement (SLA) and is delivered over the internet.
Managed Services include dealing with the standard IT requirements of any type of business, whether it comes to help desk services, backup and recovery, software upgrades, systems management, network solutions and more. This is almost equal to having a full-time and out-of-house IT services provider. Of late, Managed Service Providers (MSPs) are rising in number due to a growth in general outsourcing.
According to a 2017 Microsoft Small Business Insight Survey, 69 percent of small- to medium-sized businesses (SMBs) hire at least one type of MSP. So, what is fueling this impressive level of adoption? Why are so many business owners fans of MSPs?
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DID YOU KNOW
Nearly half of business owners surveyed identified their top challenge as staying ahead of rapid changes in technology.
Additionally, 23 percent emphasized that budget constraints were top of mind in maintaining and growing their endeavors. Other top concerns included enhancing security, improving performance, and having peace of mind over it functions.