Paul has been with Empire Consultants since its inception. For past 17 years, he has served as our Technical Lead and has worked with hundreds of customers to ensure the very best customer experience. Paul has a great sense of humor and patients when dealing with customers experiencing technical issues.

His experience includes:

• Provide network support and perform troubleshoot to resolve various WAN/LAN connectivity issues
• Assist clients to maintain network security and configure remote routers and firewalls and provide engineering support
• Analyse and recommend solutions, upgrades services to streamline process and recommend improvements
• Maintain hardware and software for network perform troubleshoot and assist in installation and upgrade workstations and servers, both physical and virtual
• Install and maintain data and voice circuits through routers, switches, and Wide Area Network devices
• Perform System Administration tasks on Windows Servers, Windows 10, Linux OS, iOS, and android devices
• Analyse and perform troubleshoot on Local Area Network and Wide Area Network
• Install, administer and maintain Voice Over IP (VOIP)
• Administer and prepare program for IP addresses, develop network resources and train IT clients personnel to provide Tier I support to end users
• Monitor all compliance/assurance policies and enforce compliance to all network security policies
• Monitor and apply security patches to network servers including operating systems and applications
• Participate in network on-call support on rotational basis
• Ensure and provide effective customer service to clients

He has training and certification in the following areas:

• Solarwinds N-Central
• Microsoft Certified Professional (MCP) | Microsoft Certified Desktop Support Technician (MCDST)
• Citrix Certified Associate (CCA)
• CCNA Advanced Routing and Switching |CCNA Security
• CompTIA A+
• CHS Certificate
• VOIP Asterik Advanced
• Dell Software (Linux)
• Sonicwall CSSA /CSSP