A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement (SLA) and is delivered over the internet.

Managed Services include dealing with the standard IT requirements of any type of business, whether it comes to help desk services, backup and recovery, software upgrades, systems management, network solutions and more. This is almost equal to having a full-time and out-of-house IT services provider. Of late, Managed Service Providers (MSPs) are rising in number due to a growth in general outsourcing.

According to a 2017 Microsoft Small Business Insight Survey, 69 percent of small- to medium-sized businesses (SMBs) hire at least one type of MSP. So, what is fueling this impressive level of adoption? Why are so many business owners fans of MSPs?

Nearly half of business owners surveyed identified their top challenge as staying ahead of rapid changes in technology (Internet of Things – IoT). Additionally, 23 percent emphasized that budget constraints were top of mind in maintaining and growing their endeavors. Other top concerns included enhancing security, improving performance, and having peace of mind over IT functions.

Trust – For over 16 years our customers have placed their trust knowing their systems are managed, protected, secured and fully supported 24/7/365

Fun – Yes, ‘fun’ our customers enjoy partnering with us because we make the IT experience ‘fun’ for them. They know they are in control of their business operations as they allow us to manage their IT environment to support their business. This is what makes us so different than our competitors, Many MSPs claim they can manage your IT solely through remote monitoring; they never set foot in their customers’ facilities. Most IT consultants who work remotely never gets to know your business thoroughly enough to effectively protect it. We make the experience ‘fun’ by meeting at your location and pro-actively manage, secure and protect the technology that supports your business. Providing both remote and on-site support where the experience is both fun and enlightening to our customers.

Experience- 16 years of managing IT services including – cybersecurity, backup and data recovery, patch management, network monitoring, and more.

Outstanding Customer Support – We provide a ‘fast-fun-reliable’ customer experience as we monitor and your computing environment 7/24/365 – this makes us stand out from our competitors as we believe in a ‘pro-active’ as opposed to ‘reactive’ (break-fix) tech support mentality. With our remote and alert monitoring, we identify potential issues before it becomes a problem. Most importantly, we provide onsite assistance along with a single point of contact.

Single Point of Services – Are you tired of dealing with multiple vendors for email, backup, anti-virus, and software – let us be your single point of service where we deal with your product vendors on your behalf.

Access to Next Generation Technology – We provide all of our customers with industry leading, Next Generation, and top rated IT solutions for cybersecurity, patch management, network monitoring & services, backup, data recovery, disaster recovery and cloud computing. Investing in us as your managed services partner tackles your existing staffing costs and prevents you from always having to play catch-up. Year after year our IT products are recognized in the Gartner Magic Quadrant.

Easily predictable budget – Along with serving you with the best managed IT services, we assure each of our clients with genuine service packages without any hidden charges or service cost. We share the flat service charges with you after evaluating your actual business requirements and that’s what we are recognized for.

Return on Investment (Cost Savings) – Through our free technical assessment, we can get you started and identify the biggest business value for you – greater cost savings! Cost savings in terms of capital and on-going maintenance costs for hardware, software, and network staffing or cost in maintaining your own IT staffing or freeing up your existing IT staffing so they can work on other projects without being tied down just to keep the lights on. Some of our clients had no dedicated IT team and they were forced to compensate by performing technical tasks that are outside of their core area of expertise, slowing productivity and preventing the business from being able to grow.

We have a team of IT Technical Engineers so you will have access to our team of IT experts at a ‘fraction’ of the cost of hiring your own IT staff and/or hiring a costly IT consultant who may not have a multitude of IT skills/resources needed at a given time to resolve your technical issue.

With us you gain IT services at a fraction of the cost of your own IT personnel and gain access to our IT experts.

What separates us from the pack is that we are here to help you identify how to lower your costs and gain the optimal return on investment through our Free Technical Review Assessment.

“Go With Empire” has developed a highly successful lightweight, scalable, and robust ‘all-in-one’ user interface, including
hundreds of scripts that automate IT processes that were once performed by our customers manually for years.

“Go With Empire” provides a 360° view of how are IT services will manage, optimize, protect and secure your IT investments within a single pane of glass through our platform called BRAINY™.

• Information Technology Operations as a Service (ITOpsaaS) – this array of core IT services is the primary focus for this proposal as it automates many of the IT services and IT tasks performed manually by their IT staff. Having access to the ITOpsaaS tools, frees up IT resources so that they can focus on higher priority IT projects as opposed to attending to these services manually as they can be configured, automated, and managed seamlessly. These services include: patch management, asset management, remote monitoring & management, and 3rd party patch management and more.

• Security as a Service (SECaaS) – Next Generation Endpoint Detection and Response (NextGen EDR) designed to monitor, manage, alert, detect, protect and respond to any security issues regarding your endpoints as well as any firewall vulnerabilities.

• Backup as a Service (BaaS) – Backup as a Service – designed to protect and secure your data, including HIPPAcompliant and highly confidential electronic patient health information (ePHI), medical research data, and electronic medical records (EMR) within our cloud-based HIPPA/SHA-2 compliant data centers.

• Disaster Recovery as a Service (DRaaS) – designed to further protect and secure your data from potential catastrophic event (natural or human-induced) but providing both locally redundant storage and geo redundant storage via HIPPA-compliant data centers.

Over the 16 years of experience with hundreds of our customers who placed their trust and confidence in allowing us to manage
their IT services, “Go With Empire” has gained a comprehensive level of experience in managing, optimizing, protecting, and securing their IT investments.

To protect your business, we go one step further, we provide both onsite and remote staffing services.

Our technical team will be actively involved in configuring, performance tuning, and training your IT staff on how to implement
the configuration management and patch management components of BRAINY to properly manage all your endpoint asse

In the era of Internet of Things (IoT), ransomware, cyber attacks, new technology advances, and more, businesses are challenged with trying to leverage technology that supports their operations. Business owners are now seeing the value of having providers like “Go With Empire” manage their IT infrastructure. Based on our existing customers, here are the reasons why they trusted us as their MSP.

1. To improve the efficiency and dependability of their IT operations.
2. Enhanced security with near ‘real-time’ endpoint detection and response.
3. A proactive approach to maintenance as opposed to a ‘break-fix’ mentality. Business need an MSP who will monitor, manage & secure their IT before a problem arises.
4. Cost effectiveness and a good return on investment knowing their business operations were not be interrupted.
5. Free up IT staff to work on strategic projects.
6. Have greater access to new technologies / next generation, industry leading platforms.
7. Lacks in-house IT capabilities for certain functions.
8. Shifting capital expenses such as purchasing new hardware or different software to a single-point maintenance expense (all-in-one service)
9. Predictable pricing and manageable costs.
10. Team of IT professionals who have expertise in all aspects of IT but most importantly, we have an IT team that can address your specific IT needs

So do you need further cost justification when making the decision to acquire an MSP, well here are some of the major benefits to help justify that investment:

1. Quicker support – You can get support very fast. A capable MSP can detect and fix most issues in your systems with the help of remote management tools. This can save you plenty of money and time.

2. Optimal performance – As preventative maintenance is regularly performed by professional service providers, you can be assured of optimal performance with less downtime and very few network problems.

3. Predictability – These types of services can be availed at a fixed cost, and thus you can get the convenience of IT budget estimation for the period of contract. You will not have to spend a lot and unnecessarily on fixing the random roadblocks in IT.

4. Better data integrity – When you make significant investments in repairs and reactive maintenance, you are at high risk of losing data that is important for your missions. However, an efficient MSP can eliminate the likelihood of data loss due to software failure.

5. Better risk management – With managed IT services, you can make your network more secure and significantly control and reduce your risks in IT operations. This can be very reassuring for you.

6. Cost-effective – MSPs can also reduce the costs of data recovery as well as huge repairs for you. These service providers can address various issues before they get overwhelming for you. These can be more cost-effective than recruiting an in-house team for IT operations management. From work performance maintenance to firewall protection updates and security patch updates, you can get it all.